CX Index WhatsApp Campaign Manager for Genesys Cloud CX

Enhances engagement, provides insights, and drives growth.
Enhance engagement
Increased insights
Drive growth

Revolutionizing Customer Engagement

CX Index leads in Omni-channel Voice of the Customer solutions within the Genesys ecosystem, offering comprehensive survey delivery through channels like IVR, SMS, chat, and social platforms, including WhatsApp.

Introducing WhatsApp Campaigns

Many of our customers recognized the seamless integration of our WhatsApp solution with Genesys for survey delivery. Consequently, they expressed interest in utilizing our platform for WhatsApp campaigns beyond feedback alone. 

In response, we have expanded our capabilities, allowing customers to leverage our toolkit for executing a diverse array of WhatsApp campaigns quickly and effectively.

Why WhatsApp?

With over 2 billion users, WhatsApp is ideal for consumer feedback, offering targeted insights efficiently. Responding to client demand, we're expanding to allow independent messaging beyond surveys.

Key Benefits of WhatsApp for Campaigns and Surveys

Widespread Reach

Connect with over 2 billion users globally

High Engagement Rates

Greater open and response rates than traditional channels

Rich Media Support

Use text, images, videos, and more to create dynamic content

Personalization

Personalize messages for better experiences

Secure Messaging

Ensure privacy with end-to-end encryption

Integration Capabilities

Streamline data collection by integrating with CRM systems